Terms of Service

Effective Date: 10-14-2026

These Terms of Service, referred to as the “Terms,” govern your access to and use of the RateTheVisit website, services, free trial, communications, and related products.

RateTheVisit is operated by AF-Enterprises LLC d/b/a RateTheVisit, referred to in these Terms as “RateTheVisit,” “we,” “us,” or “our.”

By accessing our website, requesting a trial, creating an account, submitting information, or using our services, you agree to these Terms. If you do not agree, do not use the website or services.

1. The Service

RateTheVisit helps home service businesses request customer reviews, send follow-up communications, monitor and respond to reviews, and manage related reputation activity.

Depending on your selected service and approved setup, the service may include:

Review requests by email, text message, or both
Follow-up communications
Review-response support
Integration with customer relationship management or job-management systems
Customer-list processing
Reporting and review-growth tracking
Trial setup and account support

We may update, improve, modify, suspend, or discontinue parts of the service from time to time.

2. Eligibility and Authority

You represent and warrant that:

You are at least 18 years old.
You have authority to bind the business you represent.
The information you provide is accurate, current, and complete.
You will use the service only for lawful business purposes.
You will comply with these Terms and all applicable laws, regulations, carrier requirements, and platform policies.

3. Free Trial

RateTheVisit may offer an introductory free trial subject to approval.

The current trial includes:

A two-week trial period
Up to 100 customer contacts
Email communications only
No automatic enrollment into a paid plan when the trial ends

At the end of the trial, we may ask whether you want to continue with a paid plan. If you choose not to continue, no paid subscription will begin solely because the trial ended.

Trial access, eligibility, scope, and availability may be changed or withdrawn at our discretion.

4. Paid Plan, Billing, and Renewal

The current paid plan is $297 per month, unless otherwise agreed in writing.

Paid plans are billed monthly based on your service start date. For example, if your paid service begins on the 10th of a month, future billing will generally occur on the 10th of each following month.

By starting a paid plan, you authorize RateTheVisit or its payment processor to charge the applicable recurring monthly fee and any applicable taxes.

You are responsible for maintaining current payment information. If payment fails, we may retry the payment, suspend the service, or terminate the account as permitted by these Terms.

5. Cancellation, Refunds, and Credits

You may cancel your paid plan at any time.

To help ensure billing can be stopped in time, provide at least 24 hours’ notice before your next billing date. Cancellation takes effect at the end of your current paid term.

Unless required by law or expressly stated in these Terms:

Payments are nonrefundable.
We do not provide credits for unused time.
Cancellation does not create a refund for a partially used billing period.

The review-growth guarantee described below is the only stated service-credit exception.

6. Review-Growth Guarantee

For eligible paid accounts, RateTheVisit offers the following guarantee during each billing period:

When we contact customers through both email and text message, we guarantee at least 15 reviews per 100 customers contacted.
When we contact customers through one channel only, either email or text message, we guarantee at least 8 reviews per 100 customers contacted.

The guarantee is measured from your billing date through the day before your next billing date.

If RateTheVisit contacts the applicable number of customers during the billing period and the applicable guaranteed review rate is not reached, your next month of service is free.

Guarantee requirements

To qualify for the guarantee, you must:

Provide complete, accurate, and usable customer contact information.
Authorize RateTheVisit to contact the applicable number of customers during the billing period.
Maintain an active, accessible Google Business Profile or other agreed review destination.
Not interfere with approved message delivery, integrations, review links, or customer communication workflows.
Use compliant message content and customer data.
Not require or encourage only positive reviews.
Not offer incentives in exchange for reviews.
Not use review gating, filtering, deceptive practices, or any practice that violates Google policies, carrier rules, or applicable law.

The guarantee does not apply where performance is affected by inaccurate data, unavailable integrations, blocked messages, customer opt-outs, account suspension, third-party platform changes, force majeure events, or your breach of these Terms.

The guarantee provides a service credit only. It does not create a right to a cash refund, consequential damages, or any other remedy.

7. Customer Data and Communication Responsibilities

You are responsible for all information, contact lists, customer data, content, instructions, and communications you provide or authorize through the service.

You represent and warrant that you have all rights, permissions, notices, and consents required to provide customer information to RateTheVisit and to authorize RateTheVisit to send communications on your behalf.

You are responsible for complying with all applicable requirements, including:

Telephone Consumer Protection Act requirements
CAN-SPAM Act requirements
State privacy and consumer-protection laws
Text-message carrier requirements
Google review policies
Applicable data-protection and privacy laws
Industry-specific laws and rules that apply to your business

You may not use the service to:

Send unlawful, deceptive, abusive, discriminatory, or misleading communications
Send messages without required consent
Engage in review gating or selectively solicit positive reviews
Offer prohibited incentives for reviews
Upload data you do not have the right to use
Impersonate another person or business
Violate a third party’s rights
Interfere with or misuse the service
Use the service for illegal activity

8. SMS and Email Communications

Where enabled and authorized, RateTheVisit may send email and text-message communications on your behalf.

You are responsible for confirming that your customer communications, consent language, sender registration, opt-out handling, and messaging practices comply with applicable law and carrier requirements.

For RateTheVisit’s own communications with you, message frequency may vary and message and data rates may apply. You may opt out of RateTheVisit text messages by replying STOP. For help, reply HELP or contact us.

Consent to receive RateTheVisit messages is not a condition of purchasing services.

9. Third-Party Platforms and Integrations

The service may rely on third-party systems, including Google, Meta, email providers, text-message providers, job-management platforms, customer relationship management platforms, payment processors, analytics services, and advertising platforms.

We do not control these third parties and are not responsible for their availability, policies, actions, outages, changes, suspensions, content decisions, review decisions, message delivery, or data practices.

We do not guarantee that Google, Meta, carriers, email providers, or other third parties will approve, deliver, display, publish, retain, or act on any message, review, response, listing, integration, or content.

10. Intellectual Property

RateTheVisit and its licensors retain all rights, title, and interest in the website, service, software, branding, templates, workflows, reports, content, documentation, and other materials we provide.

Subject to these Terms and payment of applicable fees, we grant you a limited, nonexclusive, nontransferable, revocable right to use the service for your internal business purposes.

You may not copy, modify, reverse engineer, distribute, sell, sublicense, or create derivative works from our service or materials except as expressly permitted in writing.

You retain ownership of your customer data and business content. You grant us a limited right to use that information solely as necessary to provide, support, improve, and protect the service.

11. Suspension and Termination

We may suspend or terminate your account or access to the service if we reasonably believe that you:

Fail to pay amounts due
Violate these Terms
Use the service unlawfully or abusively
Create a security, privacy, legal, carrier, or reputational risk
Provide inaccurate, unauthorized, or prohibited customer data
Violate review-platform, email, texting, or privacy rules

You may stop using the service at any time, subject to the billing and cancellation terms above.

Upon termination, we may disable access to the service. We may retain information as required or permitted by law, our Privacy Policy, and legitimate business needs.

12. Disclaimer of Warranties

Except for the express review-growth guarantee in Section 6, the website and services are provided on an “as is” and “as available” basis.

To the fullest extent permitted by law, RateTheVisit disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, noninfringement, uninterrupted service, accuracy, security, and results.

We do not guarantee a particular number of leads, jobs, revenue, rankings, ratings, reviews, review approval, message-delivery rate, search visibility, or business outcome.

13. Limitation of Liability

To the fullest extent permitted by law, RateTheVisit and its owners, employees, contractors, affiliates, suppliers, and licensors will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost data, lost goodwill, business interruption, or reputational harm.

RateTheVisit’s total liability arising out of or related to the website, service, or these Terms will not exceed the amounts you paid to RateTheVisit during the 12 months immediately preceding the event giving rise to the claim.

Some jurisdictions do not allow certain limitations of liability. In those jurisdictions, our liability is limited to the maximum extent permitted by law.

14. Indemnification

You agree to defend, indemnify, and hold harmless RateTheVisit, AF-Enterprises LLC, and their owners, employees, contractors, affiliates, suppliers, and licensors from and against any claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys’ fees, arising from or related to:

Your use of the service
Your customer data, contact lists, business content, or instructions
Your lack of required consent or legal authority
Your messages or communications to customers
Your violation of applicable law, carrier requirements, or third-party policies
Your review solicitation, review-management, or marketing practices
Your breach of these Terms

15. Privacy

Our Privacy Policy explains how we collect, use, and disclose personal information. By using the website or service, you agree to our Privacy Policy.

16. Governing Law and Venue

These Terms are governed by the laws of the State of Wisconsin, without regard to conflict-of-law principles.

Any legal action or proceeding arising from or related to these Terms or the service must be brought exclusively in the state or federal courts located in Walworth County, Wisconsin, and you consent to the personal jurisdiction and venue of those courts.

17. Changes to These Terms

We may update these Terms from time to time. When we do, we will update the Effective Date at the top of this page.

Your continued use of the website or service after updated Terms become effective means you accept the updated Terms.

18. General Terms

These Terms, together with the Privacy Policy and any written service agreement between you and RateTheVisit, form the entire agreement between you and RateTheVisit regarding the service.

If any provision is found unenforceable, the remaining provisions remain in effect.

Our failure to enforce a provision is not a waiver of that provision.

You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, sale of assets, financing, or corporate reorganization.

19. Contact Us

AF-Enterprises LLC d/b/a RateTheVisit